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Ahora envío a USA, AU, JP y EU

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FAQ

Frequently asked questions.

  • How long is the delivery? 
    We ship from different location worldwide as we are direct manufacturer distributor, most of products delivery time takes 21-30 days. Some countries may take longer time for delivery you will be able to see an estimate delivery time on checkout page before you make the payment. 
  • What if I didn't receive my package?
    If package wasn't delivered in 75 days from order date you can ask for full refund. 
  • Can I cancel my order?
    You have 2 hours after placing your order, any cancellation request received after 2 hours might be denied. If cancellation was approved a 20% cancellation fees will be applied. 
  • How much shipping costs? 
    Shipping is free for any order over $100 USD to the United States and all European countries. 
    Shipping to Canada costs $34 USD
    Shipping to Australia and New Zealand costs $48 USD
    All other countries will have different shipping rates based on the distance and weight of the product.
  • Are returns free?
    Returns are not free, but if any product arrives damage we will replace it without having to return the original one. 
  • Is there any warranty?
    Warranty provided by manufacturer if you received the product with any issues just reach back to us and we will do our best to help.
  • How do I contact customer service?
    By email at contact@tayonlinestore.com or using this form https://www.tayonlinestore.com/pages/contact-us

Satisfacción garantizada

Nuestro galardonado equipo de atención al cliente resolverá todas sus dudas.

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Productos 100% auténticos

TAY Online Store es un distribuidor autorizado de todas las marcas que vendemos en nuestra tienda.

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Envío a todo el mundo

Todos los envíos están asegurados contra pérdidas, daños y robos. Añade la ruta a tu cesta antes de pagar.

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Vueltas fáciles

Si no te enamoras en el plazo de 14 días, aceptaremos la devolución del producto. Consulta más detalles en nuestra política.

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