Ir directamente al contenido


Ahora envío a USA, AU, JP y EU

Póngase en contacto con nosotros


Frequently asked questions.

  • How long is the delivery? 
    We ship from different location worldwide as we are direct manufacturer distributor, most of products delivery time takes 21-30 days. Some countries may take longer time for delivery you will be able to see an estimate delivery time on checkout page before you make the payment. 
  • What if I didn't receive my package?
    If package wasn't delivered in 75 days from order date you can ask for full refund. 
  • Can I cancel my order?
    You have 2 hours after placing your order, any cancellation request received after 2 hours might be denied. If cancellation was approved a 20% cancellation fees will be applied. 
  • How much shipping costs? 
    Shipping is free for any order over $100 USD to the United States and all European countries. 
    Shipping to Canada costs $34 USD
    Shipping to Australia and New Zealand costs $48 USD
    All other countries will have different shipping rates based on the distance and weight of the product.
  • Are returns free?
    Returns are not free, but if any product arrives damage we will replace it without having to return the original one. 
  • Is there any warranty?
    Warranty provided by manufacturer if you received the product with any issues just reach back to us and we will do our best to help.
  • How do I contact customer service?
    By email at or using this form

Satisfacción garantizada

Nuestro galardonado equipo de atención al cliente resolverá todas sus dudas.

Compre ahora

Productos 100% auténticos

TAY Online Store es un distribuidor autorizado de todas las marcas que vendemos en nuestra tienda.

Compre ahora

Envío a todo el mundo

Todos los envíos están asegurados contra pérdidas, daños y robos. Añade la ruta a tu cesta antes de pagar.

Compre ahora

Vueltas fáciles

Si no te enamoras en el plazo de 14 días, aceptaremos la devolución del producto. Consulta más detalles en nuestra política.

Condiciones aplicables