Frequently asked questions.
- How long is the delivery?
We ship from different location worldwide as we are direct manufacturer distributor, most of products delivery time takes 21-30 days. Some countries may take longer time for delivery you will be able to see an estimate delivery time on checkout page before you make the payment.
- What if I didn't receive my package?
If package wasn't delivered in 75 days from order date you can ask for full refund.
- Can I cancel my order?
You have 2 hours after placing your order, any cancellation request received after 2 hours might be denied. If cancellation was approved a 20% cancellation fees will be applied.
- How much shipping costs?
Shipping is free for any order over $100 USD to the United States and all European countries.
Shipping to Canada costs $34 USD
Shipping to Australia and New Zealand costs $48 USD
All other countries will have different shipping rates based on the distance and weight of the product.
- Are returns free?
Returns are not free, but if any product arrives damage we will replace it without having to return the original one.
- Is there any warranty?
Warranty provided by manufacturer if you received the product with any issues just reach back to us and we will do our best to help.
- How do I contact customer service?
By email at firstname.lastname@example.org or using this form https://www.tayonlinestore.com/pages/contact-us