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TAY Online is now a MamasUncut company

Free shipping in the US | 30-Day free returns

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Return and Refund Policy

Order Confirmation:

-All orders will be confirmed 2 hours after being placed by customer and no cancellation will be accepted once order is confirmed.

-Cancellation request after 2 hours of order confirmation time are subject to 20% cancellation fees if cancellation was successful. 

- All payments paid through QuadPay are subject to 20% cancellation or refund fees. 

 

Minimum order and Pricing:

- A minimum order of $100 USD is required for free shipping.

Order Acceptance:

- All orders are subject to final approval and acceptance by TAY Online Store and Mamas Uncut, LLC.

- All orders remain the property of TAY Online Store and Mamas Uncut, LLC unless the customer pays for the items in full.

Product Inspection:

- Inspection upon receipt of all items purchased from TAY Online Store and Mamas Uncut, LLC, is the sole responsibility of the customer, this inspection must be made within fourteen (14) days of delivery date.

- TAY Online Store and Mamas Uncut, LLC are not responsible for missing items after fourteen (14) days of delivery date, regardless of error of fault.

Returns:

- Replacement parts returns are not accepted for any reason.

- All returns must have a return merchandise authorization from an authorized TAY Online Store and Mamas Uncut, LLC representative.

TAY Online Store and Mamas Uncut, LLC will only accept as returns the specific quantities and the products specified in the merchandise authorization email.

- The customer is responsible to pay all shipping fees for authorized return items.

- All returns for credit are subject to restocking fee of 15%.

- Defective items are exchanged for the same item only.

- No Returns are accepted after 14 days of confirmed delivery date.

Refused shipments:

- All claims for an incorrect shipment must be received within seven (7) days from the confirmed delivery date.

- Customer should file freight damage claims should be filed directly with carrier.

- If the purchaser refuses to accept shipment for any reason, TAY Online Store and Mamas Uncut, LLC are entitled to a fifty percent (50%) restocking fee from the total of the purchase.

Shipping:

- TAY Online Store and Mamas Uncut, LLC will make every effort to ship the merchandise as soon as possible, which is usually within 2-3 business days. Should an item take longer to ship we will notify the Customer of a shipment delay.

- All risk of loss and damage in transit shall be borne by the customer.

Payment:

- Discover, MasterCard, Visa and American Express credit cards are accepted.

- Personal checks and temporary checks will not be accepted.

Warranty:

  • TAY Online Store and Mamas Uncut, LLC doesn’t offer any warranty on any product unless it was stated in product description.

Refund Policy

14 Day Refund Policy from date of confirmed delivery

TAY Online Store and Mamas Uncut, LLC offer a 14 day return policy. If 14 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for a return or a refund.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@mamasuncut.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customersupport@mamasuncut.com and send your item to: 6150 Harbord Drive, Oakland, CA 94611 United States.

Shipping
To return your product, you should mail your product to:  6150 Harbord Drive, Oakland, CA 94611 United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Satisfaction Guaranteed

Our award winning customer service team will address all your concerns.

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100% Authentic Products

Tay by Mamas Uncut stands by the authenticity of every product we sell.

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Fast Shipping

All shipments are insured against lost, damage and theft. Add route to your cart before checkout.

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Easy Returns

If you didn't fall in love within 14 days we will take the product back. Check more details in our policy.

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