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Return Policy

Orders Confirmation:

-All orders will be confirmed 2 hours after being placed by customer and no cancellation will be accepted once order is confirmed.

-Cancellation request after 2 hours of order confirmation time are subject to 20% cancellation fees if cancellation was successful. 

- All payments paid through QuadPay are subject to 20% cancellation or refund fees. 


Minimum order and Pricing:

- Minimum order of (US) $100 dollars is required for free shipping.

Order Acceptance:

- All orders are subject to final approval and acceptance by T A Y Online Store.

- All orders remain the property of T A Y Online Store unless the customer pays the items in full.

Product Inspection:

- Inspection of all items purchased from T A Y Online Store, is the sole responsibility of the customer, this inspection must be made within ten (14)  days of invoice date.

- T A Y Online Store is not responsible for missing items after ten (14) days of invoice date, regardless of error of fault.


- Replacement parts returns are not accepted for any reason.

- All returns must have a return merchandise authorization from sales representative.

- Only return the specific quantities and the products damaged on the road.

- The customer pays “In-bound” freight and “Out-bound” freight is paid by T A Y Online Store.

- All returns for credit are subject to restocking fee.

- Defective items are exchanged for the same title only.

- No Returns are accepted after 14 days of Confirmed delivery date.

Refused shipments:

- All claims for incorrect shipment must be received within seven (7) days from the invoice date.

- Freight damage claims should be filed directly with carrier.

- If the purchaser refuses to accept shipment for any reason, T A Y Online Store  is entitled to a Fifty (50) percent restocking fee from the total of the purchase.


- T A Y Online Store will make every effort to ship the merchandise as soon as possible.

- We are not responsible for orders not shipped out on the date of order.


- All risk of loss and damage in transit shall be borne by the customer.


- Discover, MasterCard, Visa and American Express credit cards are accepted.

- Personal checks and temporary checks will not be accepted.


  • T A Y Online Store doesn’t offer any warranty on any product unless it was stated in product description.




Satisfaction Guaranteed

Our award winning customer service team will address all your concerns.

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100% Authentic Products

TAY Online Store is an authorized distributor for all the brands we sell in our store.

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Worldwide Shipping

All shipments are insured against lost, damage and theft. Add route to your cart before checkout.

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Easy Returns

If you didn't fall in love within 14 days we will take the product back. Check more details in our policy.

Terms Applies